Live Chat For Solicitors & Law Firms

Live chat software is becoming increasingly popular in the legal industry and for good reason. Chatting online with a customer service agent gives clients a chance to ask questions, and receive fast and valuable information, without having to spend time attending an appointment or waiting for an email or callback.

• Stand out from the competition by offering around-the-clock customer service.
• Generate leads and increase website conversions by offering your customers valuable information.
• Build trust with prospects and clients by providing professional and instant access to customer service.
• Instantly answer visitors’ questions about your legal services and fees.
• Chatting with a real person through live chat software can help visitors understand legal jargon.
• Clients can book appointments and consultations through Live Chat.
• Make a good first impression and plant seeds for lasting relationships with clients.
• Save time spent on communicating with potential clients — your team can use web chat software to answer general enquiries more quickly than over the phone or by email.

Visitors who land on your law firm’s website know they need legal help, but for many people the legal world can be daunting. Live chat software offers the helping hand prospective clients need to find the right solicitor. Through live chat, your customer service team can break down legal jargon, provide visitors with personalised information and make a good first impression of your law firm.

When choosing the best live chat software for your law firm, it’s important to consider ease of use, the appearance of the widget and how many team members can respond to messages. Live Chat offers an easy installation process — just upload a few lines of code to your website and your live chat widget will be up and running in minutes. The widget is designed to complement professional websites, and by adding to your company’s image Live Chat can establish trust with your visitors.

Live chat software is being used by more and more law firms every day. Solicitors have been able to generate more leads and convert website visitors to clients. By installing Live Chat you can increase the ROI of your website while offering visitors instant and personalised support.