Live Chat Features
Packed full of helpful functionality and useful features. Discover how Live Chat software works.
Live Chat tools
- Message previews
- Live Chat tags
- Rich messages
- File sharing
- Live Chat archives
- Canned responses
- Customer details
- Live Chat transcripts
- Visitor banning
Customisation
- Live Chat widget themes
- Multiple languages
- Agent profiles
- Company logo
- Messages and labels
- White label
Customer engagement
- Automated greetings
- Manual greetings
- Chat on multiple websites
- Live Chat via a direct link
- Live Chat history
- Ticket form
- Live Chat via Facebook
- Automatic or manual chat routing
- Live Chat buttons
Reporting & statistics
- Live Chat reports
- Ticket reports
- Basic statistics
- API Reports
- Dashboard
- Report filtering
- Weekly summary
Security
- Full encryption
- Credit card masking
- Access restriction
- Google sign-on
- 2-step verification
- Single sign-on
- Europe data center
Customer tracking
- Customer data recording
- Customer filtering
- Additional customer information
Live Chat API
- Webhooks
- Workflow automation
- Live Chat JavaScript API
Ticketing system
- Private comments
- Ticket sources
- Ticket tags
- Ticket rates
- Ticket reporting
Ecommerce tools
- Goal setting
- Sales tracking
- Sales information
- Ecommerce integrations
- Product cards
- Campaign visitor targeting
Team management
- Work scheduler
- Agent groups
- Agent roles
- Agent account management
- Chat limits
- Chat supervision
Feedback acquisition
- Post-chat surveys
- Live chat ratings
- Comment ratings
- Ticket ratings
- Satisfaction statistics